Sonova Group

Account Representative

Sonova Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $26 - $30 per hour

About the role

  • Deeply understand and communicate the sales process to customers, delivering consistent and compelling messaging aligned with field strategies.
  • Proactively maintain contact with assigned accounts, including those not actively covered by field sales, following prescribed frequency metrics.
  • Follow up on field team visits, ensuring seamless communication and execution of next steps.
  • Build strong relationships with customers throughout the sales process, adopting a customer-centric approach and ensuring responsiveness to inquiries.
  • Identify, prioritize, and engage with new account leads, qualifying opportunities and facilitating appointments for field sales.
  • Manage customer communications in coordination with field team strategies, including funnel management and support for new, stalled, and ongoing opportunities.
  • Support territory planning and quarterly business reviews by collaborating closely with Regional Sales Managers and Clinical Trainers.
  • Assist with loyalty program onboarding, compliance, and utilization, in partnership with field representatives.
  • Ensure customer data accuracy by maintaining and updating contact details and TAUPs.
  • Document all customer interactions daily in the CRM system and comply with all local, state, federal, and internal policies.
  • Support promotional initiatives, training events, and product launches, complementing field team activities.

Requirements

  • High school diploma or equivalent required; bachelor’s degree preferred.
  • Prior experience in inside sales, account management, and/or customer service.
  • Proven ability to solve problems proactively and independently, with strong attention to detail.
  • Excellent communication and presentation skills, both verbal and written.
  • Demonstrated ability to build and maintain strong customer relationships in a remote setting.
  • Challenger mindset with a focus on growth, development, and closing win-win sales opportunities.
  • Strong time management, organizational, and prioritization skills.
  • Ability to analyze problems and provide effective solutions in the best interest of both customer and company.
  • Proficient in Microsoft Office Suite; CRM experience preferred.
  • Previous telephone-based sales experience is highly desirable
Benefits
  • Medical, dental, and vision coverage*
  • Health Savings, Health Reimbursement, and Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401(k) plan with company match*
  • Company-paid life and AD&D insurance, plus supplemental options
  • Company-paid Short- and Long-Term Disability, with buy-up options
  • Paid parental bonding leave
  • Accident/Hospital Indemnity coverage and Legal/ID Theft Assistance
  • PTO, floating Diversity Day, and paid holidays*
  • Tuition reimbursement and internal career growth opportunities
  • Employee Assistance Program (24/7 hotline + 5 free counseling sessions)
  • Hearing aid discount for employees and family
  • Internal recognition platform and D&I-focused resource groups
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inside salesaccount managementcustomer serviceproblem solvingCRM experienceMicrosoft Office Suitefunnel managementterritory planningdata accuracycustomer communications
Soft Skills
communication skillspresentation skillsattention to detailrelationship buildingtime managementorganizational skillsprioritization skillsproactive mindsetcustomer-centric approachindependent problem solving
Certifications
high school diplomabachelor's degree