Scheduling Specialist, Call Center
Digital Ox
Account Manager
Sonova Group
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $100,000 - $115,000 per year
Job Level
Mid-LevelSenior
About the role
- Make required number of sales calls per week to current or new customers within territory
- Maintain and increase sales of all products within territory
- Promotion and demonstration of new products
- Training on the fitting and fine tuning of products and software
- Coordinate with Regional Key Account Managers and Regional Directors to deploy at key account clinic locations to maximize Phonak demand
- Coordinate with inside sales rep group to pursue leads generated by team within territory and to support covered clinical accounts
- Collaborate with Regional Directors, Trainers, Regional Key Account Managers, Inside Sales Support and Marketing/Inner circle to accomplish sales and growth objectives
- Coordinate with trainers to ensure optimal deployment
- On-boarding and training of new accounts
- Needs analysis and provide product solutions for accounts
- Negotiate pricing
- Provide recommendations on marketing strategies for customer business growth
- Maintain strong relationships and rapport with existing and new customers within territory
- Ensure all customer needs are met through personal or group product training
- Represent Phonak at national and regional meetings as required
- Achieve sales quota as assigned in territory
- Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
- Work closely with Business Development Manager to transition and on-board new accounts
- Work closely with Customer Trainers on difficult fittings
- Maintain timely and accurate expense reporting in Concur
- Comply with all local, state and federal laws and requirements
- Travel up to 75%
Requirements
- Bachelor’s Degree or equivalent work experience required, Masters or AuD preferred
- Knowledge of HI technology and practices, previous experience assisting patients independently
- Experience in the hearing healthcare industry and/or business consulting preferred
- Action oriented, competitive, develops own talent, and drives for results
- Takes responsibility/accountability
- Courageous, curious and inquisitive
- Proficient knowledge of HI technology and industry practices, appropriately independent
- Experience fitting Phonak technology preferred
- Effective verbal and written communication and presentation skills
- Experience with CRM systems
- Strong Microsoft office skills
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
- Ability to travel up to 75%
