Customer Care Representative
Sonova Group
contract
Posted on:
Location Type: Office
Location: Guelph • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$20 per hour
Job Level
Mid-LevelSenior
About the role
- Providing exceptional customer service in person, over the phone and by email
- Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
- Managing and maintaining client accounts while building relationships
- Working with insurance companies to ensure successful third-party billing operations
- Assisting with cleanings and minor in-clinic device repairs
Requirements
- Strong communication and customer service skills
- Experience or would enjoy working on and reconciling accounts receivable
- Aligned with our value of helping others
- A "Can-Do" attitude and passion for learning
Benefits
- Extended Health Benefits Package from day one
- 3 weeks vacations to start, increasing with tenure
- 6 days of personal time in your first year
- Additional days off, including your Birthday!
- Eligible for Monthly Bonus
- Growth and development opportunities including education sponsorship
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accounts receivablethird-party billingin-clinic device repairs
Soft skills
communicationcustomer servicerelationship buildingorganizationalproblem-solvingadaptabilitypassion for learningpositive attitude