Practice Manager, Audiologist
Sonova Group
full-time
Posted on:
Location Type: Office
Location: Armadale • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Leading the clinic’s operations to ensure clinical excellence, an exceptional client experience and business efficiency
- Manage a team of Clinicians and Front of House team members, including coordinating team communications and fostering a collaborative clinic culture
- Driving commercial performance, analysing results, and working with the state leadership team to achieve business goals
- Building strong relationships with clients, responding to feedback, and continuously improving service levels
- Assessing and diagnosing the extent of client hearing loss using a wide range of techniques, including audiometric tests
- Reporting results of assessments and tests in writing and making referrals to medical practitioners
- Recommending solutions to those with hearing impairment including amplification, implantable devices, medical interventions and assistive listening devices and providing aural rehabilitation programs
- Providing counselling, advice and information to clients and families as a part of overall treatment
- Assisting with the development and management of noise control and hearing conservation strategies
- Providing treatment and management of hearing and communication disorders that may be age related, part of a disability, or acquired as a result of injury or disease
Requirements
- University Audiology qualification or TAFE Audiometry Qualification
- Full membership of AudA or ACAud and current QP number
- The right to live and work in Australia
- Solid audiological skills and knowledge and a minimum of 3 years’ experience as a QP Clinician
- Experience in managing clinic operations and/or teams
- Excellent levels of customer care and service, and a passion for delivering an amazing client experience
- Ability to learn and understand new software with training
- Proven ability to achieve KPI's
- Well-developed interpersonal, negotiation and problem-solving skills
- Commitment to continued professional development
- Good team working skills
- Ability to network with GP's and other allied health professionals
Benefits
- Competitive salary, bonus plan and benefits
- Relocation assistance where applicable
- Paid CPD leave for your professional development
- Salary packaging options
- Paid parental leave
- Birthday Leave
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre and Employee Assistance Program (EAP)
- A values driven and people-centred culture
- Being a part of a dynamic and supportive team with a global company that is at the forefront of innovation in the hearing industry
- Access to the cutting-edge technology of Phonak and Unitron and the opportunity to work with innovative tools such as our online Speech Perception Test
- Ethical client-centred service and clinical autonomy – we give you the tools, skills and practices, you apply them your way
- A strong focus on clinical excellence and skills development
- An environment where clinician input is highly valued and you have the opportunity to be heard and make a difference
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
audiometric testsaudiologyhearing impairment solutionsaural rehabilitation programsnoise control strategieshearing conservation strategiestreatment of communication disordersclinical assessmentclient diagnosisKPI achievement
Soft skills
team managementclient relationship buildingcustomer carecollaborative cultureinterpersonal skillsnegotiation skillsproblem-solving skillscommunication skillspassion for client experiencecommitment to professional development
Certifications
University Audiology qualificationTAFE Audiometry QualificationFull membership of AudAFull membership of ACAudcurrent QP number