Order Entry Administrator – Fixed Term Contract
Sonova Group
full-time
Posted on:
Location Type: Office
Location: Warrington • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Accurately process new, repair, remake, and credit return orders in SAP and Salesforce (CRM)
- Enter new orders ensuring correct selection of accounts, shipping methods, pricing, and configuration
- Review and assess impressions for quality and audiograms for instrument suitability
- Print, prepare, and scan all required paperwork and documentation
- Confirm orders through to the next stage of processing
- Identify and escalate any incomplete or unclear orders using Salesforce (CRM)
- Verify serial numbers against provided documentation for repair and remake orders
- Process credits for approved in-period returns and prepare items for reprocessing
- Record and escalate any order or credit-related issues through Salesforce (CRM)
Requirements
- Fluent written and verbal English skills
- Proficient in MS Office and quick to learn new systems
- Strong organisational and time management skills
- Attention to detail and accurate documentation habits
- Ability to prioritise and work efficiently under pressure
- Proactive, responsible, and customer-oriented mindset
- Team player with good communication and collaboration skills
- Reliable, adaptable, and eager to learn continuously
- Prior experience in a similar role or equivalent education (e.g. GCSE English/Maths) is an advantage
Benefits
- Wide range of training opportunities for professional and personal development
- Exceptional growth opportunities with individual development plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order processingquality assessmentdocumentation preparationserial number verificationcredit processing
Soft skills
written communicationverbal communicationorganizational skillstime managementattention to detailability to prioritizecustomer orientationteam collaborationadaptabilityeagerness to learn
Certifications
GCSE EnglishGCSE Maths