Production Customer Service, Bilingual Representative
Sonova Group
full-time
Posted on:
Location Type: Office
Location: Mississauga • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support the manufacturing and repair processes while serving as a liaison between Operations and customers
- Make outbound calls for order clarification and follow-up
- Communicate with customers via Salesforce regarding order details and updates
- Maintain and update order locations and statuses upon customer request
- Assist in expediting orders as required to meet production timelines
- Perform order entry tasks for new, remake, service, and credit orders
- Support Total QC functions in accordance with ISO Quality Policy Manual
- Ensure compliance with safety, ESD, and cleanliness standards within the production environment
- Collaborate with internal departments to resolve order inconsistencies and ensure accuracy
- Perform other duties as assigned by management and as outlined in the Training Grid
Requirements
- Secondary education or equivalent required; college education preferred
- Previous customer service experience, ideally within the hearing aid or medical device industry
- Strong organizational skills and attention to detail
- Excellent time management and problem-solving abilities
- Effective communication skills and teamwork orientation
- Ability to work independently and with minimal supervision
- Basic typing and computer skills; SAP and Salesforce experience preferred
- Fluent in English; French language considered an asset
Benefits
- Exciting and challenging work environment
- Collaborative culture
- Opportunities for continuous self-improvement
- Opportunities for flexible hybrid model work environment
- A company that values diversity and inclusion
- Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
- Mentorship program and career development plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order entryattention to detailtime managementproblem-solvingcustomer service
Soft skills
organizational skillseffective communicationteamwork orientationindependenceminimal supervision