Hearing Care Specialist – Customer Service Consultant
Sonova Group
full-time
Posted on:
Location Type: Office
Location: Auckland • 🇳🇿 New Zealand
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Outbound calling to arrange appointments for free hearing checks
- Meeting daily and monthly KPIs for calls and appointments
- Handling voicemail and email enquiries
- Verifying customer information
- Supporting customers in a people-focused environment
- Working 40 hours per week with flexible shifts
Requirements
- Experience in a customer service role
- Motivated by KPIs/targets
- Friendly, clear, and warm phone manner
- Caring and putting the customer first
- Genuine interest in healthcare and wellbeing
- Systems savvy and quick to learn
Benefits
- A friendly and social office environment with shared lunches, monthly lunches (we love to celebrate with food!)
- Generous recognition and social budgets to celebrate and look after our social wellbeing
- Extra time off, vouchers, team events and … more food
- Rewarding YOU with salaries and bonuses designed to recognise your expertise and exceptional performance
- Substantial Parental Leave Package & Paid Partners Leave
- A $200 Wellbeing Allowance to spend on your health and wellbeing
- Triton Perks - exclusive discounts to over 80 retailers and service providers
- Extra leave days: Birthday, YOU day, Community leave etc.
- Free Financial Advice Sessions
- Free office parking
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicemotivated by KPIsfriendly phone mannerclear communicationwarm phone mannercaringcustomer-focusedquick learner