Sonova Group

Client Care Representative – Clinical Administration

Sonova Group

part-time

Posted on:

Location Type: Office

Location: Chermside • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
  • Greeting clients at the clinic and updating client records
  • Assisting with client and doctor enquiries
  • Answering clinic phone calls and emails
  • Providing basic troubleshooting and servicing for hearing devices
  • Accurate billing of appointments
  • Other general office duties

Requirements

  • A passion for delivering an amazing client experience
  • Excellent verbal and written communication skills and lots of patience
  • Demonstrated experience working within a team environment
  • Demonstrated judgement and advanced skills in the delivery of administrative services
  • Excellent computer skills
  • A warm, collaborative, can-do attitude
  • Excellent problem-solving skills
  • Willingness to cover sick leave and annual leave at our other clinics from time to time.
Benefits
  • Competitive remuneration package
  • Salary packaging options
  • Paid parental leave
  • Birthday leave
  • Generous employee discounts on Sonova Products for yourself and your family
  • Ongoing training and support to help you grow and excel in your career
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • A values driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
appointment schedulingclient record managementbasic troubleshootingbilling
Soft skills
client experienceverbal communicationwritten communicationteamworkjudgementadministrative servicesproblem-solvingcollaborationpatiencecan-do attitude