Customer Support

• Provide and coordinate IT/OT support for maintaining hardware, software, automation systems, and IT infrastructure, including server migrations, software updates, and cybersecurity measures
• Support OT cybersecurity activities within Corporate Manufacturing Engineering
• Actively work with 3rd party vendors to address vulnerabilities and security issues discovered, and ensure vulnerabilities and security patches are applied on OT assets
• Develop and maintain documentation related to network and other IT/OT infrastructure
• Ensure vulnerability monitoring system for OT is continuously updated and kept in line with Sonova global vulnerability management processes
• Act as an ambassador of OT Cyber security and risk matters; promote information security risk awareness and build a cyber security culture globally across OT and Operations stakeholders

Operational Technology Support Specialist

Senior Manager, Customer Support