Client Care Representative – Clinical Administration
Sonova Group
part-time
Posted on:
Location Type: Office
Location: Ballina • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide an exceptional level of service to our clients
- Play an integral role in the day-to-day functions of the clinic
- Manage the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
- Greet clients at the clinic and updating client records
- Assist with client and doctor enquiries
- Answer clinic phone calls and emails
- Provide basic troubleshooting and servicing for hearing devices
- Accurate billing of appointments
- Other general office duties
Requirements
- A passion for delivering an amazing client experience
- Excellent verbal and written communication skills and lots of patience
- Demonstrated experience working within a team environment
- Demonstrated judgement and advanced skills in the delivery of administrative services
- Excellent computer skills
- A warm, collaborative, can-do attitude
- Excellent problem solving skills
- Willingness to travel between our Ballina and Lismore clinics, including providing sick leave and annual leave coverage across both locations as required.
Benefits
- Competitive remuneration package
- Salary packaging options
- Paid parental leave
- Paid Birthday Leave
- Generous employee discounts on Sonova Products for yourself and your family
- Ongoing training and support to help you grow and excel in your career
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
appointment schedulingclient record managementbasic troubleshootingbilling
Soft skills
client experienceverbal communicationwritten communicationteamworkjudgementadministrative servicesproblem solvingcollaborationpatiencecan-do attitude