Sonora Resort, Relais & Châteaux

Sales

• Provide seamless, efficient and optimized pre and post stay guest services designed to convert and retain guests.
• Receive and respond to inquiries via a variety of platforms (including but not limited to phone, email, and WhatsApp), providing prompt, accurate and well-curated advice.
• Prepare quotes for clients (using Excel and other software tools) and ensure correct rates are communicated to clients.
• Provide detailed information about reservation requests to the reservations department.
• Customize guest itineraries and coordinate reservation/trip details with operations.
• Provide essential trip planning information to guests such as date, time and location of transportation to/from resort.
• Coordinate with reservations, ensure room inventory is managed to optimize sales.
• Learn and apply various software including property management software (PMS) and Customer Relationship Management (CRM) tools to elevate the guest experience and optimize productivity.
• Develop and maintain strong and mutually beneficial relationships with clients (B2C and B2B).
• Drive new business opportunities through proactive outreach to travel advisors, corporate planners and group buyers.
• Build Sonora’s presence and partnerships with Destination Marketing Organizations (DMOs), Destination management Companies (DMCs), travel trade partners, meeting planners and other key industry stakeholders.
• Coordinate and host site visits for travel agents and event organizers.
• Manage and complete the sale of high value contracts for corporate groups.
• Advise the leadership team on favourable terms of agreement with booking agents, helping to ensure win-win agreements are reached.
• Evaluate, prioritize and attend trade shows/exhibitions, with up to 20% travel required.
• Prepare inspiring presentations to deliver at Trade shows/exhibitions.
• Communicate payment schedules clearly to clients, monitor payment reports for upcoming or overdue balances, and ensure all pre-stay payments are collected in accordance with resort terms and conditions.
• Coordinate commission payments, using commission reports to identify the status of payments and work with Accounting & Reservations Coordinator to ensure commissions are paid on time.
• Support Finance to ensure accurate sales reporting is maintained.
• Monitor market trends, competitor activities and industry developments to adjust sales strategies as needed.

Sales Manager