Technical Account Manager

Sonoco

Technical Account Manager driving profitable growth in tissue market segment at Sonoco. Collaborating cross-functionally for new product development and customer satisfaction in packaging solutions.

Posted 5/1/2026full-timeChicago • Illinois • 🇺🇸 United StatesSeniorLead💰 $124,800 - $140,400 per yearWebsite

About the role

Key responsibilities & impact

Own and execute account plans aligned with divisional objectives, including volume growth, margin improvement, and market share expansion.
Lead the technical-commercial interface with converters and end users, developing deep, multi-level relationships from plant operations through executive leadership.
Monitor market trends, competitive activity, and technical developments to inform strategy and proactively identify growth opportunities.
Act as a technical subject-matter partner to customers by understanding their converting equipment, specifications, performance criteria, and application requirements.
Collaborate with engineering, quality, and operations teams to develop, test, and commercialize new products, grades, and service offerings.
Translate customer process challenges into actionable internal development projects, including trials, qualifications, and continuous improvement initiatives.
Support value proposition development by quantifying performance improvements, material efficiencies, and operational benefits.
Lead pricing strategy as well as margin management for assigned accounts.
Maintain detailed account analytics including sales, volume forecasts, gross margins, competitive positioning, specifications, and contract terms.
Support sales and operational planning (S&OP) through accurate forecasting and demand insights.
Manage commercial agreements including pricing structures, supply agreements, inventory programs, and confidentiality agreements.
Ensure disciplined management of AR/DSO and working capital objectives.
Serve as the primary commercial liaison across operations, quality, technology, engineering, procurement, and finance to ensure alignment on account strategies.
Champion internal communication to ensure flawless execution of customer programs from development through commercialization.
Lead resolution of complex technical or commercial issues by coordinating cross-functional resources to ensure timely, effective outcomes.
Conduct regular business and technical reviews covering performance, quality, delivery, innovation pipelines, and value creation.
Promote a continuous improvement mindset focused on operational optimization and customer success.

Requirements

What you’ll need

Bachelor’s degree required; preference for engineering, materials science, chemistry, business, or related technical discipline.
7–10+ years of experience in packaging and paper manufacturing environments with a strong blend of technical and commercial responsibilities.
Demonstrated success in strategic or national account management and complex opportunity development.
Proven ability to quantify and communicate technical and financial value.
Strong analytical, presentation, and business acumen.
Proficiency with CRM systems and advanced use of Excel, PowerPoint, and Word.

Benefits

Comp & perks

Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
401(k) retirement plan with company match
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementstrategic planningmarket analysistechnical-commercial interfaceproduct developmentcontinuous improvementpricing strategysales forecastingperformance quantificationcommercial agreements

Soft Skills

relationship buildingcommunicationanalytical skillspresentation skillsbusiness acumenproblem-solvingcollaborationleadershipnegotiationcustomer success focus