Senior Account Representative

Sonoco

Senior Account Representative managing accounts for Sonoco, a leader in global packaging solutions. Preparing account plans, coordinating sales, and growing customer relationships in the Midwest region.

Posted 5/1/2026full-timeRemote • Ohio • 🇺🇸 United StatesSenior💰 $99,360 - $125,730 per yearWebsite

About the role

Key responsibilities & impact

Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned areas of responsibility.
Uses the company CRM system consistently and accurately to manage accounts, document customer interactions, maintain pipeline data, forecast opportunities, and ensure timely follow‑up and reporting.
Ensures all account activity, notes, and updates are kept current in accordance with company standards.
Coordinate all customer terms and pricing activities through the company systems together with the related functions inside the organization.
Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
Establishes and maintains multi-level contacts at all major existing and prospective accounts.
Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
Develops and maintains territory sales funnel for prospective new business.
Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
Assists division marketing with trade shows, conventions, and trade association meetings as requested.
Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
Complies with all company policies.

Requirements

What you’ll need

Qualified candidates must have a Bachelor’s degree in a business related field
Excellent communication skills (verbal and written)
Proficiency with computers also required
Able to meet deadlines
Prefer min 5 years sales/commercial role experience
Able to travel 50% as part of the expectation of the role

Benefits

Comp & perks

Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
401(k) retirement plan with company match
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
Tuition reimbursement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM systemsales funnel managementcustomer interaction documentationpipeline data managementforecasting opportunitiescustomer complaint resolutionproduct knowledgesales techniques

Soft Skills

communication skillsorganizational skillsdeadline managementinterpersonal skills

Certifications

Bachelor’s degree in business