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Technical Support Specialist, Belgium & Netherlands
sonnen GmbHJoin sonnen as a Technical Support Specialist focusing on battery systems in Belgium and the Netherlands. Provide expert support and training to international partners via phone, chat, and email.
About the role
Key responsibilities & impact- Provide expert technical support to our international partners via phone, chat, and email.
- Handle and document all partner inquiries related to our battery storage systems and chargers using Salesforce.
- Diagnose technical issues remotely, plan on-site service assignments, and coordinate fault clearance and maintenance activities.
- Ensure high partner satisfaction through efficient, cost-effective, and solution-oriented case handling.
- Deliver technical training and guidance to sonnen partners.
- Monitor local regulatory developments to ensure product compliance, and communicate relevant updates or improvement needs to the team lead.
- Meet regularly with our Premium Partners in Belgium and the Netherlands to strengthen cooperation and discuss service-related topics on-site.
Requirements
What you’ll need- A completed technical apprenticeship or degree (e.g., electrical engineering, energy systems, or a related field).
- At least 1 year of experience in technical customer support - ideally within the solar or energy storage industry.
- A structured and analytical mindset with strong problem-solving skills and attention to detail.
- Excellent communication skills - empathetic, professional, and confident when guiding partners through technical challenges.
- Fluency in Flemish and English (spoken and written); additional languages such as French, Dutch, Spanish, Italian, or German are a plus.
- Solid IT proficiency, including Microsoft Office and CRM systems (preferably Salesforce).
- A strong customer and service orientation combined with a collaborative, team-driven attitude.
Benefits
Comp & perks- 30-32 days annual vacation with increasing team membership
- Leasing of company (e-)bikes with up to 40% discount
- Flexible working hours and option working mobile
- Use of sports memberships (EGYM Wellpass, only €29.75/month) and discounts for other services and products
- Employee discount on our electricity tariff
- Regular team and company events
- We love dogs! You too? Feel free to bring your fellow friend to our offices
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportproblem-solvingdiagnosing technical issuesplanning service assignmentsmonitoring regulatory developmentsproduct compliance
Soft Skills
attention to detailexcellent communicationempatheticprofessionalconfidentcustomer orientationcollaborativeteam-driven
Certifications
technical apprenticeshipdegree in electrical engineeringdegree in energy systems