Client Services Representative

• Provide regular follow up and refresher training as needed
• Identify, communicate/resolve service, billing, or patient complaints
• Assist in obtaining information missing from requisitions to facilitate prompt specimen processing
• Work with logistic manager to ensure clinics are adequately stocked with proper supplies
• Work with the laboratory team to monitor turnaround time for specimens are met and issues resolved
• Schedule and assist with in-service training for clinic personnel
• Assist in training staff in proper completion of requisitions, laboratory shipping and electronic portal access
• Ensure that the client has access to the electronic portal
• Primary contact with clinic whenever issues arise
• Crosscheck specimen volume reports and reporting to Senior Sales Director
• Handle basic laboratory medical billing inquiries and communicate issues to billing team
• Compile and prepare marketing materials
• Schedule potential provider lunches for director
• Follow up with client on paperwork, scheduling request and other items as directed by the Sales Manager

Client Service Specialist

Client Services Manager

Client Services Coordinator II

Client Support Supervisor

Client Services Associate

Client Services Specialist