Operations & Enablement Lead, Care Coordination
SonderMind
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $88,000 - $99,000 per year
Job Level
Senior
About the role
- Act as the embedded systems expert for the Care Coordination department, developing a deep understanding of its workflows, tools, and performance drivers.
- Lead implementation projects for new tools, enhancements, and integrations related to Care Coordination.
- Partner with BizOps and technical/vendor teams to align system functionality with Care Coordination workflows. Translate operational needs into clear requirements and ensure configurations and automations support efficiency, compliance, and ease of use.
- Partner with technical and vendor teams to gather requirements, test solutions, and provide operational feedback that ensures tools like TalkDesk and Magical effectively support Care Coordination workflows. Facilitate communication between stakeholders to align system updates with frontline needs.
- Act as the first line of escalation for Care Coordination system/tool issues, triaging and resolving backend challenges while ensuring minimal disruption to daily operations.
- Partner with Analytics to ensure Care Coordination data is captured accurately and reliably for scorecards, dashboards, and reporting needs.
Requirements
- 4-6 years of experience in business systems analysis, systems configuration, or tooling strategy, ideally within healthcare operations, care coordination, or a similarly high-complexity environment.
- Familiarity with workflow automation, system integrations, and vendor collaboration.
- Strong technical fluency, ability to understand system logic, workflows, and data flows, and to partner with technical teams or vendors to implement effective solutions.
- Demonstrated ability to manage projects, gather requirements, and deliver solutions that balance frontline usability with system integrity.
- A deep interest in healthcare workflows and the compliance/privacy considerations unique to the industry.
- Bachelor’s degree in Information Systems, Business, or related field (or equivalent work experience).
Benefits
- A generous PTO policy, with a minimum of three weeks off per year
- A holiday schedule that follows standard U.S. holidays
- Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
- Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
- Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
- Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
- 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
- Join teammates from across the country at our annual company gathering
- Company shutdown between Christmas and New Year’s
- Supplemental life insurance, pet insurance, commuter benefits, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business systems analysissystems configurationworkflow automationsystem integrationsproject managementdata flowsrequirements gatheringsolution deliverytechnical fluencybackend troubleshooting
Soft skills
communicationcollaborationproblem-solvingstakeholder managementoperational feedbackproject managementuser experience focusescalation managementanalytical thinkinginterpersonal skills