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Printer Technician – Field
SONDATécnico de suporte em campo da SONDA, empresa de tecnologia e serviços de TI, realizando manutenção de impressoras e equipamentos. Atendendo clientes em Patos de Minas e região, com deslocamentos frequentes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in on-site technical service, including installation, configuration, and maintenance of multifunction printers and devices. Proficient in diagnosing hardware and system faults while ensuring compliance with service-level agreements and maintaining effective communication with customers.
Highest-signal resume keywords
Field Technical Support ExperienceInstallation And Configuration Of EquipmentDiagnosing And Resolving Hardware FailuresTechnical Report PreparationValid Brazilian Driver's License (CNH) Category B
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Education In ITMaintenance And Repair Of EquipmentBasic Knowledge Of Electrical PrinciplesIT And Networking FundamentalsReading And Interpreting Technical Documentation
Soft Skills
Good Communication SkillsOrganizational SkillsInterpersonal Relationship Abilities
Tools & Technologies
Multifunction PrintersPC/Microcomputer SupportRemote Hands Support
Industry Keywords
Service-Level Agreements (SLAs)Technical TrainingSpare Parts ManagementReverse LogisticsSafety Standards
About the role
Key responsibilities & impact- Perform on-site technical service, traveling to customer locations
- Execute corrective and preventive maintenance, installation, configuration, and relocation of multifunction printers and devices from various manufacturers
- Provide general PC/microcomputer support and Remote Hands support when required
- Diagnose and resolve hardware and system faults
- Ensure compliance with service-level agreements (SLAs) for ticket response and resolution
- Update the status of service calls with the team responsible for ticket management
- Record performed activities, technical reports, photographic evidence, and customer validation
- Control, inventory, and manage spare parts, backup equipment, and materials under your responsibility
- Request part replacements, perform reverse logistics, and follow up on equipment repairs
- Escalate to N3 (Tier 3) support teams, providing technical evidence
- Participate in technical training provided by the company
- Operate according to SONDA’s safety standards, operational procedures, and internal policies
Requirements
What you’ll need- Completed technical education in IT, Technology, or related fields
- Experience in field technical support
- Experience with installation, configuration, maintenance, and repair of equipment
- Basic knowledge of electrical/electronic principles, IT, and networking fundamentals
- Experience providing on-site user support
- Knowledge of diagnosing and resolving hardware and/or system failures
- Ability to read and interpret manuals, diagrams, and technical documentation
- Experience preparing technical reports and service orders
- Good communication, organizational skills, and interpersonal relationship abilities
- Valid definitive Brazilian driver’s license (CNH) category B or higher (required)
- Availability for frequent travel and trips (required)
- Must reside in the service area or be available for frequent travel
- Availability for daily travel, averaging 250 km per service call
- Service area approximately within a 200 km radius from Patos de Minas
Benefits
Comp & perks- Flexible work arrangements to promote work-life balance
- Professional development and continuous skill growth
- Collaborative, diverse, and innovative work environment
- SONDA Academy: learning platform for professional development
- SONDA Wellness: program with initiatives focused on physical, mental, and social well-being
- No requirement to own a personal vehicle
- Possibility of a company-provided vehicle