Field Support Technician, Mobile

SONDA

Técnico de Suporte (Volante) prestando suporte técnico aos clientes da SONDA em São Paulo. Realizando manutenção e suporte em equipamentos de microinformática e TI com foco na qualidade do atendimento.

Posted 7/29/2026full-timeDiadema • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing on-site technical support, including installation, configuration, and maintenance of microcomputer hardware and software. Proficient in managing inventory, ensuring compliance with SLAs, and delivering exceptional customer service.

Highest-signal resume keywords

Field Technical Support ExperienceMicrocomputer Hardware MaintenanceWindows 10/11 ConfigurationTicketing Tools ProficiencyTechnical Certifications (ITIL, Microsoft)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microcomputer Equipment MaintenanceHardware Installation and ConfigurationSoftware Support (Microsoft Office)Image DeploymentClient-Server Network KnowledgeStructured CablingSwitches and RoutersThermal Printer SupportZebra Printer SupportInventory Control

Soft Skills

Good Communication SkillsInterpersonal SkillsDynamic and Proactive AttitudeOrganizational SkillsTeam Collaboration

Tools & Technologies

Ticketing Tools (ServiceNow, GLPI, OTRS)POS Systems

Certifications & Qualifications

ITIL FoundationMicrosoft Certifications

Industry Keywords

Service Level Agreements (SLAs)Preventive and Corrective MaintenanceOn-Site SupportCustomer SatisfactionTechnical Support

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide on-site technical support to SONDA clients, performing preventive and corrective maintenance on microcomputer equipment;
Install, configure, diagnose and maintain hardware and software;
Support desktops, laptops, servers, peripherals and other IT equipment;
Maintain and support thermal printers and Zebra printers;
Perform installation, configuration, formatting and image deployment on Windows devices;
Provide support for Microsoft Office and other corporate applications;
Perform Remote Hands activities, supporting infrastructure tasks, structured cabling, switches and routers;
Log, track and close technical tickets, ensuring compliance with service level agreements (SLAs);
Manage inventory of parts, equipment and materials used during service calls;
Ensure proper transport, storage and control of equipment and parts under your responsibility;
Work with different SONDA clients as operational demand requires, without being dedicated exclusively to a single project;
Maintain a high level of service quality, delivering an excellent customer experience and following established processes and procedures.

Requirements

What you’ll need

High school diploma or completed technical course in Information Technology or related area (required);
University degree in Information Technology completed or in progress (preferred);
Experience providing field technical support;
Experience maintaining microcomputer hardware and software;
Knowledge of desktops, laptops, servers and peripherals;
Experience with thermal and Zebra printers;
Knowledge of Windows 10/11, Microsoft Office, formatting and image deployment;
Knowledge of client-server networks, structured cabling, switches and routers;
Experience with in-person end-user support;
Knowledge of inventory control for parts and equipment;
Experience with ticketing tools and meeting SLAs;
Valid Category B driver’s license (CNH);
Own car for travel (motorcycles not accepted);
Availability to travel up to 100 km;
Have physical space at home to store parts and equipment;
Residence in São Paulo’s South Zone, preferably in Diadema or nearby areas;
Technical certifications such as ITIL Foundation, Microsoft or similar (a plus);
Experience with ticketing tools such as ServiceNow, GLPI or OTRS (a plus);
Knowledge of commercial automation/point-of-sale (POS) systems (a plus);
Good communication and interpersonal skills (a plus);
Dynamic, proactive, organized and committed profile (a plus);
Ability to work well in a team and follow processes and Ticket Managers’ instructions (a plus);
Ability to anticipate and resolve issues with a focus on customer satisfaction (a plus).

Benefits

Comp & perks

Flexible working arrangements to support a healthy work-life balance.
Professional development and continuous growth of your skills according to your interests.
A collaborative, diverse and innovative environment that encourages teamwork.