Technical Support Technician

SONDA

Technical Support Technician maintaining and relocating multifunctional printers and IT equipment. Focused on field support and remote assistance with adherence to service level agreements.

Posted 7/4/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Perform corrective and preventive maintenance, installation and relocation of multifunction printers and IT equipment.
Provide on-site service and, when necessary, remote support (Remote Hands).
Ensure compliance with SLAs by recording and tracking tickets until resolution.
Document service calls, collecting evidence, photographic records and client approval.
Escalate to level 3 support for analysis and parts requests when necessary.
Manage inventory of spare parts, backup equipment and reverse logistics.
Manage travel expenses and submit expense reports in accordance with company policies.
Ensure the care and maintenance of equipment and the vehicle used for activities, following internal procedures.
Participate in technical training and report any impediments to the management team.

Requirements

What you’ll need

High school diploma (technical course or ongoing higher education in IT preferred).
Experience providing technical field support (Field Service).
Knowledge in maintenance and configuration of IT equipment, such as desktops, laptops, printers and peripherals.
Familiarity with Windows operating systems and support tools.
Basic knowledge of networks, cabling and connectivity.
Good communication, organization and problem-solving focus.
Availability for travel when required.

Benefits

Comp & perks

Flexible work arrangements to support work-life balance.
Professional development and continuous skill growth tailored to your interests.
A collaborative, diverse and innovative environment that encourages teamwork.
SONDA Academy: a learning platform designed to maximize your professional development.
SONDA Wellness: a program that supports your personal and professional balance, promoting initiatives focused on your physical, mental and social well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Corrective and Preventive MaintenanceInstallation of IT EquipmentConfiguration of Printers and PeripheralsBasic Networking KnowledgeCabling and Connectivity

Soft Skills

Good CommunicationOrganizationProblem-Solving Focus