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Tech Stack
Tools & technologiesAndroidMacOSServiceNow
About the role
Key responsibilities & impact- Provide on-site technical support to end users, ensuring high-quality service and compliance with service level agreements (SLAs).
- Perform corrective and preventive maintenance on desktops, laptops, servers, thermal printers, label printers and other IT equipment.
- Support Apple devices (macOS, iPhone and iPad) and Android tablets.
- Diagnose and resolve hardware and software incidents, including Windows 10/11 and Microsoft Office issues.
- Perform system formatting, image deployment and device configuration.
- Log, track and update tickets in a service management tool, keeping clear and detailed information throughout the support lifecycle.
- Provide network infrastructure support, including structured cabling, rack organization and remote hands on routers and switches.
- Assist the technical team in resolving high-complexity incidents, sharing knowledge and contributing to the development of technical procedures.
- Maintain organization, control and proper handling of parts, equipment and IT assets.
- Participate in on-call shifts when required, ensuring continuity of services.
- Act with a consultative approach, focusing on customer satisfaction and continuous improvement of support processes.
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology or a related field.
- Experience in field technical support, preferably in healthcare/hospital environments.
- Knowledge of maintenance and support for microcomputer hardware and software (desktops, laptops and servers).
- Experience with support and maintenance of thermal printers and label printers.
- Proficiency in Windows 10/11, Microsoft Office, system imaging and deployments.
- Knowledge of client-server networking, structured cabling, routers, switches and remote hands activities.
- Experience supporting Apple devices (macOS, iPhone and iPad) and Android tablets.
- Experience with ticketing systems such as ServiceNow, GLPI or OTRS.
- Familiarity with service best practices, incident management and SLA compliance.
- Technical certifications such as ITIL Foundation, Microsoft or similar are a plus.
- Excellent communication skills, collaborative mindset, organized, proactive and able to share knowledge with the team.
- Availability to work an 8x5 schedule and participate in on-call shifts when required.
Benefits
Comp & perks- Flexible work arrangements to support a healthy work-life balance.
- Professional development and continuous growth of your skills, aligned with your interests.
- A collaborative, diverse and innovative environment that encourages teamwork.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
System ImagingHardware MaintenanceSoftware TroubleshootingNetwork CablingDevice ConfigurationThermal Printer SupportLabel Printer SupportClient-Server NetworkingIncident ManagementSLA Compliance
Soft Skills
Excellent CommunicationCollaborative MindsetOrganizedProactiveKnowledge Sharing
Certifications
ITIL FoundationMicrosoft Certifications