IT Support Technician, Level 1A

SONDA

Technical Support position providing assistance to users in São Paulo. Responsibilities include troubleshooting issues, configuring equipment, and ensuring customer satisfaction.

Posted 6/30/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide on-site and remote technical support to users;
Analyze, diagnose, and resolve incidents and requests escalated from the Service Desk (L1);
Configure equipment, user profiles, access rights, and applications;
Support corporate systems and approved applications;
Open and follow up tickets with vendors when necessary;
Validate equipment after maintenance, replacement, or upgrades;
Assist with equipment moves, deployments, inventories, and operational projects;
Document technical procedures, support records, and applied solutions;
Monitor and track critical or recurring tickets, aiming for a permanent resolution;
Contribute to continuous improvement of support processes and to excellence in customer service.

Requirements

What you’ll need

Technical vocational education completed or in progress in Computer Science, Information Technology, or related fields;
Experience in technical support or IT service roles;
Knowledge of installation, configuration, and maintenance of desktops, laptops, and peripherals;
Basic knowledge of Windows operating systems, networking, user profiles, and corporate applications;
Strong analytical skills and ability to troubleshoot technical issues;
Good communication, organizational skills, and customer-focused attitude;
Ability to follow company processes, policies, and procedures.

Benefits

Comp & perks

Flexible working arrangements that promote work-life balance.
Professional development and continuous growth of your skills, aligned with your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Installation of DesktopsConfiguration of LaptopsMaintenance of PeripheralsUser Profile ManagementNetworking KnowledgeIncident ResolutionTechnical DocumentationTicketing SystemsEquipment ValidationOperational Project Support

Soft Skills

Good CommunicationOrganizational SkillsCustomer-Focused Attitude

Certifications

Technical Vocational Education in Computer ScienceInformation Technology