Support Technician

SONDA

Support Technician role at SONDA focusing on user support and IT maintenance. Engage in clear communication and problem-solving for end-user issues.

Posted 6/9/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Record in the system clearly, accurately and in detail the description of the actions taken during each service.
Keep the TMs informed about the entire lifecycle of their request (from opening to closure).
Strong communication skills, professional demeanor and a customer-service focus.
Ability to resolve or provide guidance for medium-complexity issues.

Requirements

What you’ll need

Bachelor’s degree in Computer Science or related IT fields
Availability to work 12x36 shifts or 8x5 with the possibility of on-call duties outside regular working hours
Live near or have easy access to the operations base
Experience providing end-user support in the field (onsite)
Familiarity with service routines aimed at meeting SLAs
Field experience, preferably in hospital environments
Maintenance and support of microcomputer hardware and software: desktops, laptops, servers
Experience servicing thermal printers and label/labeling printers
Proficiency with Windows 10/11, system imaging/OS deployment and knowledge of Microsoft Office
Knowledge of client-server networks, structured cabling for organization, diagnosis and support; basic understanding of routers and switches for remote-hands tasks.

Benefits

Comp & perks

Flexible work arrangements that promote balance between your personal and professional life.
Professional development and continuous growth of your skills, aligned with your interests.
A collaborative, diverse and innovative environment that encourages teamwork.
SONDA Academy: a learning platform designed to maximize your professional development.
SONDA Wellness: a program that supports your personal and professional balance through initiatives focused on your physical, mental and social well-being.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

end-user supportmicrocomputer hardware maintenancesoftware supportWindows 10Windows 11system imagingOS deploymentMicrosoft Officeclient-server networksstructured cabling

Soft Skills

communication skillsprofessional demeanorcustomer-service focusproblem resolutionguidance provision

Certifications

Bachelor’s degree in Computer Science