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About the role
Key responsibilities & impact- Provide technical support for tickets using the designated tools, ensuring end-user assistance.
- Receive, log, and resolve operational requests related to infrastructure and applications.
- Monitor and ensure operational routines are executed with quality and efficiency.
- Identify, categorize, and escalate incidents or problems to higher support levels when necessary.
- Perform technical support following standard operating procedures (SOPs).
- Ensure activities are documented in the ticket management tools.
- Follow security policies and operational best practices.
- Support continuous improvement initiatives, contributing to the optimization of workflows and processes.
Requirements
What you’ll need- High school diploma
- Good communication skills
- Customer-focused with an emphasis on end-to-end issue resolution
Benefits
Comp & perks- Flexible work arrangements to promote a healthy work-life balance.
- Professional development and continuous skill growth, aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work model.
- SONDA Wellness: a program that supports your personal and professional balance with initiatives focused on physical, mental, and social well-being.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillscustomer-focusedend-to-end issue resolution
Certifications
high school diploma