Automation Analyst, Mid-level
SONDA
full-time
Posted on:
Location Type: Office
Location: Marabá • Brazil
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About the role
- Provide first-level technical and functional support to clients;
- Analyze, identify, and resolve client issues related to the applications or platforms they use.
- Analyze and interpret customer inquiries to determine the problem and resolve them or route/escalate as appropriate.
- Escalate issues within agreed timeframes to second- and third-level support.
- Respond to client inquiries and provide information, advice, or instructions.
- Be responsible for customer satisfaction with respect to all reported issues.
- Respond to and log customer inquiries in the available management systems.
- Collaborate internally with solution teams to respond to customer questions and resolve reported problems.
Requirements
- Bachelor's degree (completed).
- Previous experience.
Benefits
- Flexible work arrangements to promote a healthy work–life balance.
- Professional development and continuous skill growth aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- SONDA Wellness: a program that supports your personal and professional balance, offering initiatives focused on your physical, mental, and social well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
technical supportfunctional supportproblem solvingcustomer satisfactioncommunicationcollaborationinquiry analysisissue resolutionescalationclient interaction
Certifications
Bachelor's degree