SONDA

Bilingual Service Desk Agent, English

SONDA

full-time

Posted on:

Location Type: Office

Location: São PauloBrazil

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Tech Stack

About the role

  • Phone and chat support, and handling Level 1 backlog tickets.

Requirements

  • Bachelor's degree in progress or completed in IT
  • Required computer literacy
  • Fluency in English
Benefits
  • Flexible work arrangements that promote work-life balance.
  • Professional development and continuous growth of your skills, aligned with your interests.
  • A collaborative, diverse and innovative environment that encourages teamwork.
  • SONDA Academy: a learning platform designed to maximize your professional development.
  • Hybrid work.
  • SONDA Wellness: a program that supports your personal and professional balance by promoting initiatives focused on physical, mental, and social well-being.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationcustomer supportproblem-solving
Certifications
Bachelor's degree in IT