Technical Support Technician
SONDA
full-time
Posted on:
Location Type: Hybrid
Location: Alphaville • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as a technical representative for customers, aiming to provide added value in resolving issues related to the installation, maintenance, and use of SONDA products;
- Responsible for providing an appropriate level of support to customers who contact SONDA solution centers;
- Maintain a high level of customer satisfaction by adhering to established guidelines and procedures.
Requirements
- Experience in the field;
- Technical diploma or university degree in a related field.
Benefits
- Flexible work arrangements to promote work-life balance.
- Professional development and continuous growth of your skills, aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work.
- SONDA Wellness: a program that supports your personal and professional balance, offering initiatives focused on physical, mental, and social well‑being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer satisfactiontechnical supportproblem resolutioncommunication
Certifications
technical diplomauniversity degree