Support Technician
SONDA
full-time
Posted on:
Location Type: Office
Location: Campo Grande • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Technical knowledge of hardware.
- Advanced knowledge of Microsoft Office.
- Respond to and resolve tickets within the contracted SLAs.
- Perform maintenance on microcomputer equipment (notebooks, desktops, projectors) and high-volume printers.
- Install and configure Windows and Mac operating systems, Microsoft Office suite, Outlook, and Exchange.
- Set up meeting rooms and videoconference systems: preventive maintenance, testing, cable management, projectors, following checklists.
- Provide incident support and resolution; log tickets (opening, interventions, and closure).
Requirements
- High school diploma or equivalent.
- Provide technical support to ICT users through a Service Desk/Service Center.
Benefits
- Flexible work arrangements that promote work-life balance.
- Professional development and continuous skills growth aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work model.
- SONDA Wellness: a program supporting your personal and professional life balance, offering initiatives focused on physical, mental, and social well-being.
- Diversity
- Inclusion = Innovation and Collaboration
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hardware knowledgeMicrosoft OfficeWindows operating systemMac operating systemincident supportticket resolutionmicrocomputer maintenancehigh-volume printer maintenancevideoconference systems setupcable management
Soft skills
technical supportproblem-solvingcommunication
Certifications
high school diploma