Support Engineer

• Responsible for managing configuration and changes in existing systems and in projects for developing new solutions, including creating baselines, verifying naming standards and the organization of configuration items in the Configuration Management tool, as well as configuration and change control of delivered products.
• Provide first-level technical and functional support to clients.
• Analyze, determine, and resolve customer issues related to the applications or platforms they use.
• Analyze and interpret customer inquiries to identify the problem and resolve them or route them appropriately.
• Escalate issues within agreed timeframes to second- and third-level support.
• Respond to customer inquiries and provide information, advice, or instructions.
• Be responsible for customer satisfaction with respect to all issues received.
• Log and record customer inquiries in the available management systems.
• Cooperate internally with solution teams to address customer questions and resolve reported issues.

Technical Support Analyst

Technical Support Technician

Support Technician