Support Technician
SONDA
full-time
Posted on:
Location Type: Office
Location: Brasilia • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Maintenance and support of microcomputer hardware and software: desktops, laptops, and servers.
Requirements
- Minimum: technical high school diploma in Computer Science/IT or related areas.
- Higher education in Technology preferred (completed or in progress).
- Experience servicing thermal printers, including Zebra models.
- Proficiency with Windows 10, system imaging/formatting, and knowledge of Microsoft Office.
- Knowledge of client-server networks and structured cabling for organization, troubleshooting, and maintenance.
- Basic understanding of routers and switches for remote-hands tasks.
- Familiarity with service routines aimed at meeting SLAs.
- Ability to manage kit/parts inventory and backups.
- Valid driver's license (CNH) and own car for travel (mileage reimbursement); motorcycles are not accepted.
- Availability to work a 12x36 daytime schedule with the possibility of on-call shifts outside regular working hours.
Benefits
- Flexible working arrangements that promote work-life balance.
- Professional development and continuous skill growth aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work model.
- SONDA Wellness: a program to support your personal and professional life balance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
microcomputer hardwaremicrocomputer softwarethermal printersWindows 10system imagingsystem formattingMicrosoft Officeclient-server networksstructured cablingrouters
Soft skills
troubleshootinginventory managementavailability for on-call shiftsmeeting SLAs
Certifications
technical high school diplomadriver's license (CNH)