Senior DevOps Engineer
Textlayer
AnsibleAWSAzureCloudDockerElasticSearchGoogle Cloud PlatformGrafanaKubernetesLogstashPrometheusPython+1 more
Customer Success Advocate – DevOps
Sonatype
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SDLC
About the role
- Mentor and educate customers on implementing and using best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.
- Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them.
- Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs.
- Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
Requirements
- Knowledge of current SDLC and the tooling that development organizations use to build applications
- Ability and desire to learn modern DevOps tooling.
- Well-honed organizational and interpersonal skills
- Desire to build long-term relationships and help our customers be successful.
- Ability to travel. Although this position is 100% remote, travel to customer locations will be 10%.
Benefits
- Parental leave
- Diversity and inclusion working groups
- Flexible working practices
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SDLCDevOps tooling
Soft skills
organizational skillsinterpersonal skillscustomer advocacyrelationship buildingcustomer success
