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Sonatype

Product Support Engineer

Sonatype

Product Support Engineer at Sonatype providing support for software supply chain security solutions. Troubleshooting incidents, replicating issues, and enhancing customer experiences in a diverse work environment.

Posted 7/7/2026full-timeHyderabad • 🇮🇳 IndiaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and debugging complex enterprise software solutions, with a strong focus on customer support and communication. Proficient in Java and familiar with Linux command line tools, networking protocols, and maintaining knowledge bases.

Highest-signal resume keywords
Java Programming LanguageLinux Command Line ToolsNetworking (Sockets, HTTP, LDAP, Proxies/Firewalls, SSL)Customer Support ExperienceExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
DebuggingTroubleshootingEnterprise Software SupportKnowledge Base Maintenance
Soft Skills
Passion for Customer SupportWritten CommunicationVerbal Communication

Tech Stack

Tools & technologies
FirewallsJavaLinux

About the role

Key responsibilities & impact
  • Debug, and troubleshoot incidents with Sonatype products and solutions
  • Replicate customer issues
  • Assist product management in developing and prioritizing enhancement lists
  • Summarize, communicate, and escalate customer experiences to management
  • Contribute to and maintain Knowledge Base
  • Respond to customer inquiries via support cases, email, chat and phone

Requirements

What you’ll need
  • 6 months to 2 years' experience supporting complex enterprise software solutions
  • Familiarity with the Java programming language
  • Passion for providing the best support experience possible
  • Exceptional communication skills - written and verbal
  • Familiarity with Linux command line tools
  • Experience with networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)

Benefits

Comp & perks
  • Parental leave
  • Diversity and inclusion working groups
  • Flexible working practices