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Product Support Engineer
SonatypeProduct Support Engineer at Sonatype providing support for software supply chain security solutions. Troubleshooting incidents, replicating issues, and enhancing customer experiences in a diverse work environment.
Tech Stack
Tools & technologiesFirewallsJavaLinux
About the role
Key responsibilities & impact- Debug, and troubleshoot incidents with Sonatype products and solutions
- Replicate customer issues
- Assist product management in developing and prioritizing enhancement lists
- Summarize, communicate, and escalate customer experiences to management
- Contribute to and maintain Knowledge Base
- Respond to customer inquiries via support cases, email, chat and phone
Requirements
What you’ll need- 6 months to 2 years' experience supporting complex enterprise software solutions
- Familiarity with the Java programming language
- Passion for providing the best support experience possible
- Exceptional communication skills - written and verbal
- Familiarity with Linux command line tools
- Experience with networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)
Benefits
Comp & perks- Parental leave
- Diversity and inclusion working groups
- Flexible working practices
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
DebuggingTroubleshootingEnterprise Software SupportKnowledge Base Maintenance
Soft Skills
Passion for Customer SupportWritten CommunicationVerbal Communication