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Java Product Support Engineer
SonatypeJava Product Support Engineer at Sonatype supporting customers with software solutions and troubleshooting incidents. Involves debugging, testing, and providing technical assistance to clients remotely.
Tech Stack
Tools & technologiesApacheAWSAzureCloudDockerFirewallsGoogle Cloud PlatformJavaKubernetesLinuxNGINXPostgresPythonSQLTypeScript
About the role
Key responsibilities & impact- Debug and troubleshoot incidents with Sonatype products and solutions
- Reproduce defects and file actionable issues for product engineering
- Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
- Represent Technical Support and customer interests in Engineering and Product Management discussions
- Assist product management in developing and prioritizing enhancement lists
- Summarize, communicate, and escalate customer experiences to management
- Contribute to and maintain our Knowledge Base
- Contribute to our diagnostic tools and utilities, and create new ones
- Respond to customer inquiries via support cases, email, chat, and phone
Requirements
What you’ll need- 3+ years experience supporting complex enterprise software solutions
- Ability to read and understand Java code is necessary
- Experience using Rest APIs
- Experience with testing and/or development of production quality Java based web applications
- Solid experience with Linux command line tools
- Experience with SQL databases (PostgreSQL is a plus)
- Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
- Experience with scripting languages (Python, Bash, Typescript, etc.)
- Experience with a major cloud platform like AWS, Azure or GCP
- Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)
- Experience with container technology like Docker, Kubernetes or similar.
Benefits
Comp & perks- Parental leave
- Diversity and inclusion working groups
- Flexible working practices
ATS Keywords
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Hard Skills & Tools
JavaRest APIsLinux command lineSQLPostgreSQLnetworkingsocketsHTTPTLS/SSLscripting languages
Soft Skills
debuggingtroubleshootingcommunicationcustomer supportproblem-solvingcollaborationdocumentation