Sonar

Technical Account Manager – Technical Advisory

Sonar

full-time

Posted on:

Location Type: Remote

Location: Australia

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About the role

  • Grow the usage of the Sonar solution within Accounts
  • Increase the overall Account Sonar maturity
  • Lower the risk of Account churn or downgrade
  • Increase Account satisfaction, reduce the number of escalations
  • Increase the number of Sonar sponsors in the Account
  • Establish and maintain Sonar as a Trusted Advisor in the Account
  • Entice Accounts to stay current on an Active version of Sonar, to get maximal value
  • Influence Sonar roadmap to meet Account needs
  • Actively listen and formalize Account technical pains or other adoption inhibitors
  • Work on plans to overcome customer pains and inhibitors
  • Report product technical or functional gaps internally and advocate for their resolution
  • Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvements to the customer
  • Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
  • Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
  • Recruit customer development teams not currently using Sonar “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
  • Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
  • Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
  • Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
  • Run Quarterly Business Reviews (QBR) with Account Sales representatives
  • Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
  • Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
  • Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity
  • Track product development within Sonar in order to maintain product expertise

Requirements

  • Proven practical experience (at least 5 years) in software development or DevOps engineering
  • At least 5 years of experience in pre- or post-sales customer-facing activities
  • High listening skills and the ability to formalize and abstract elements expressed by customers and partners
  • Excellent presentation skills with strong written and verbal communication skills
  • Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
  • Attention to details
  • A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations
  • Autonomy to run your activity/plans with limited supervision
Benefits
  • Flexible work policy with 3 days in-office and 2 days work-from-home
  • Continuous education support
  • Dynamic work culture that values respect and kindness
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software developmentDevOps engineeringstatic code analysisSonar deployment auditsCode Quality improvementsSecurity improvementscustomer developmenttechnical strategyproduct development tracking
Soft Skills
listening skillspresentation skillswritten communicationverbal communicationteam collaborationattention to detailcan-do attitudeautonomyfeedback sharing