Sona (getsona.com)

Support Engineer

• Provide technical support to US customers via email and live chat, troubleshooting and diagnosing complex software issues and escalating to developers where needed
• Support customers through configuration, data uploads, and pre-launch UAT
• Act as subject matter expert on Sona's products, providing guidance to customers and internal teams
• Build and maintain intuitive support flows and keep the knowledge base updated as the product evolves
• Feed customer insights and feedback to the Product team to help us build a better product
• Help shape and document how support runs in the US as we grow the team around you

Technical Support Engineer