Sona (getsona.com)

Revenue Operations

• Maintain and administer Sona's GTM data model day to day: properties, objects, associations and lifecycle stages across HubSpot and connected systems, under the direction of the Head of RevOps
• Build and maintain integrations between GTM platforms (HubSpot, Gong, Lemlist, Sales Navigator, Cognism, Planhat, and others), ensuring data flows reliably and bi-directionally where needed
• Enforce data quality standards across the CRM: deduplication, enrichment, validation rules, and ongoing hygiene programmes to keep our contact, company, and deal data trustworthy
• Design and maintain reporting infrastructure: dashboards, custom reports, and data views that give revenue leaders accurate, timely visibility into pipeline, conversion, and attribution
• Build and manage workflow automations in HubSpot and n8n that reduce manual work for the commercial team while maintaining data integrity
• Support the development of a reliable data foundation that AI tools and agents can build on, working closely with the Growth AI Engineer to ensure systems are structured for programmatic access
• Document system architecture, data dictionaries, integration maps, and operational standards so the team can scale without tribal knowledge
• Troubleshoot and resolve system issues, integration failures, and data discrepancies quickly and methodically
• Evaluate and onboard new GTM tools as needs evolve, managing vendor relationships and technical implementation

Revenue Operations Analyst

• Own the architecture and administration of Sona's GTM data model: designing and maintaining properties, objects, associations, and lifecycle stages across HubSpot and connected systems
• Build and maintain integrations between GTM platforms (HubSpot, Gong, Lemlist, Sales Navigator, Cognism, Planhat, and others), ensuring data flows reliably and bi-directionally where needed
• Enforce data quality standards across the CRM: deduplication, enrichment, validation rules, and ongoing hygiene programmes to keep our contact, company, and deal data trustworthy
• Design and maintain reporting infrastructure: dashboards, custom reports, and data views that give revenue leaders accurate, timely visibility into pipeline, conversion, and attribution
• Build and manage workflow automations in HubSpot and n8n that reduce manual work for the commercial team while maintaining data integrity
• Support the development of a reliable data foundation that AI tools and agents can build on, working closely with the Growth AI Engineer to ensure systems are structured for programmatic access
• Document system architecture, data dictionaries, integration maps, and operational standards so the team can scale without tribal knowledge
• Troubleshoot and resolve system issues, integration failures, and data discrepancies quickly and methodically
• Evaluate and onboard new GTM tools as needs evolve, managing vendor relationships and technical implementation

Revenue Operations Manager

Customer Success Manager

• Own a book of around 20-24 enterprise accounts across Social Care and Hospitality, holding the full post-live customer experience
• Build and maintain senior customer relationships at Director level and above (Operations, Finance, HR), acting as the senior escalation point before issues route to the Head of Customer Success
• Run the QBR cadence, track realised value continuously, and own renewals end-to-end, making renewals a non-event by the time the conversation happens
• Drive proactive value work: account audits, surfacing unused functionality, translating product usage into business outcomes
• Identify and progress seat upsells as customers grow; flag broader expansion opportunities to AEs
• Manage ongoing customer-side projects (integrations, significant configuration changes)
• Hold difficult product feedback conversations with diplomacy. Clear reasoning when something isn't on the roadmap, without damaging the relationship
• Bring rigour to communication and organisation across your book: meeting notes, follow-ups, status visibility. Customers should always know where they stand
• Shape Customer Success V1. Actively contribute to QBR cadence, health scoring, and escalation framework rather than just operating within them

Business Development Rep

• Run outbound to Directors and C-Suite operators in US Hospitality and Retail businesses.
• Book qualified meetings for the US AE team, working from named-account lists alongside self-sourced opportunities.
• Test messaging, channels, and sequences. Figure out what gets a response, share it with the team, kill what doesn't work.
• Run early discovery on inbound and outbound conversations to qualify fit before AE handover.
• Partner with marketing on campaigns, events, and content. Bring back signal from the field on what prospects actually care about.
• Represent Sona at US trade shows and industry events.

Business Development Representative

Account Executive

• Drive revenue growth within mid-enterprise segments in your frontline sectors (Hospitality or Retail).
• Own the full sales cycle from strategic prospecting to closing, ensuring accurate forecasting and pipeline management.
• Build deep relationships with key decision-makers and stakeholders in target accounts, positioning Sona as a must-have solution.
• Be the face of Sona at industry events and conferences across the US, driving pipeline activity and elevating our brand.
• Collaborate cross-functionally with Marketing, Customer, and Product teams to refine campaigns, enhance onboarding, and provide market insights that shape our product roadmap.

Support Engineer

• Provide technical support to US customers via email and live chat, troubleshooting and diagnosing complex software issues and escalating to developers where needed
• Support customers through configuration, data uploads, and pre-launch UAT
• Act as subject matter expert on Sona's products, providing guidance to customers and internal teams
• Build and maintain intuitive support flows and keep the knowledge base updated as the product evolves
• Feed customer insights and feedback to the Product team to help us build a better product
• Help shape and document how support runs in the US as we grow the team around you

Revenue Operations Analyst

Revenue Operations Manager

Customer Success Manager

Business Development Representative

Account Executive

Technical Support Engineer