Somos Educação

Junior Relationship Analyst

Somos Educação

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Junior

About the role

  • Guide partner schools through the onboarding process and ensure engagement with our educational platform through in-person and remote trainings;
  • Support pedagogical advisors in driving platform engagement at schools;
  • Maintain deep knowledge of the product and its developments, as well as the specificities for each Business Unit;
  • Collaborate with Product and Engineering teams to report improvements, identify bugs, and ensure the continuous evolution of solutions;
  • Play an active role in engaging and supporting the advisory teams (training, weekly meetings, and creation of materials);
  • Provide reactive support to advisory teams' requests for case resolution and escalation via group channels (Teams and WhatsApp);
  • Conduct trainings and Q&A sessions, both remote and in-person, for schools;
  • Conduct on-site visits to schools at risk of churn and to support engagement.

Requirements

  • Experience in Educational Technology;
  • Experience delivering trainings and providing support within the educational sector;
  • Customer-focused mindset;
  • Strong command of digital ecosystems and ease navigating new interfaces and tools;
  • Analytical ability to manage conflicts, solve complex problems, and handle critical inquiries;
  • Availability to travel across Brazil;
  • Bachelor's degree completed, preferably in Pedagogy, Educational Management, Educational Technology, or related fields;
  • Experience with digital platforms and ease adapting to new interfaces and tools;
  • Ability to manage multiple projects simultaneously, with a strong sense of urgency;
  • Excellent written and verbal communication skills, with strong didactic ability for conducting trainings;
Benefits
  • Profit-sharing: celebrating results is part of Cogna's culture.
  • Meal or food allowance: provided via a flexible benefits card.
  • Health insurance: comprehensive health plan with dependent coverage and co-payment options.
  • Dental care: available to keep your smile healthy.
  • Tuition scholarships for undergraduate and postgraduate studies: access to our educational institutions for you and your dependents (spouse and children).
  • Birthday day off: choose a day to relax and celebrate.
  • Pharmacy partnership (Univers): discounts on a variety of medications.
  • Corporate university: various learning paths and free courses to keep growing with us.
  • Book discounts: access to select titles from our publishing houses.
  • Wellhub (Gympass): to help you stay active in your daily routine.
  • Conexa: free psychological counseling to support your mental health.
  • Ninho Program: dedicated support for families expecting a new baby.
  • Valoriza - Internal Recruitment Program: accelerate your career through internal opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Educational TechnologyTraining deliveryDigital platformsProblem-solvingProject managementDidactic ability
Soft Skills
Customer-focused mindsetAnalytical abilityConflict managementCommunication skillsAbility to manage multiple projectsSense of urgency
Certifications
Bachelor's degree in PedagogyBachelor's degree in Educational ManagementBachelor's degree in Educational Technology