Somos Educação

Relationship Analyst, Mid-level

Somos Educação

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Guide partner schools through the onboarding process and ensure engagement with our educational platform through in-person and remote training;
  • Support pedagogical advisory teams in promoting platform engagement at schools;
  • Maintain deep knowledge of the product and its updates, as well as specific requirements for each Business Unit;
  • Collaborate with Product and Engineering teams to report improvements, identify bugs, and ensure continuous evolution of the solutions;
  • Act as a strategic and operational bridge between the Business Units and the company’s Digital team;
  • Diagnose specific pain points of the Business Units, aligning product strategy with internal process redesign;
  • Play an active role in engaging and supporting advisory teams (trainings, weekly meetings, and production of materials);
  • Provide reactive support to advisory requests, resolving and routing cases via groups (Teams and WhatsApp);
  • Participate in Business Unit events;
  • Deliver trainings and office-hour support (remote and in-person) for schools;
  • Conduct on-site visits to at-risk (churn) and engagement-focused schools.

Requirements

  • Bachelor's degree completed, preferably in Pedagogy, Educational Management, Educational Technology, or related fields;
  • Experience with digital platforms and ease navigating new interfaces and tools;
  • Ability to manage multiple simultaneous projects, with a strong sense of urgency for requests;
  • Knowledge of agile methodologies;
  • Experience delivering trainings, digital support, and workshops.
  • Analytical capacity to manage conflicts, solve complex problems, and address critical questions;
  • Proactive, hands-on attitude, creativity, and interpersonal flexibility for negotiations and course corrections;
  • Excellent written and verbal communication, with strong didactic skills for conducting trainings;
  • Customer-focused.
  • Knowledge of school organizational structures.
Benefits
  • Profit sharing: celebrating results is part of Cogna’s culture.
  • Meal or food allowance: provided via a flexible benefits card.
  • Health insurance: a comprehensive medical plan with dependent coverage and copay options.
  • Dental insurance: available to keep your smile healthy.
  • Tuition grants for undergraduate and graduate studies: access to our educational institutions for you and your dependents (spouse and children).
  • Birthday day off: choose a day to relax and celebrate.
  • Pharmacy partnership (Univers): discounts on a range of medications.
  • Corporate university: multiple free learning paths and courses in our corporate university to help you keep growing with us.
  • Book discounts: discounts on titles from our publishing houses.
  • Wellhub (Gympass): to help you stay active in your daily routine.
  • Conexa: free psychological counseling to support your mental health.
  • Ninho Program: support for our families expecting a new baby.
  • Valoriza - Internal Recruitment Program: to accelerate your career through internal opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital platformsagile methodologiestrainingsdigital supportworkshopsanalytical capacityproblem solvingproject managementpedagogical advisory
Soft Skills
interpersonal flexibilitycreativitycommunicationcustomer-focusedproactive attitudehands-on attitudedidactic skillsconflict managementurgency for requests
Certifications
Bachelor's degree in PedagogyBachelor's degree in Educational ManagementBachelor's degree in Educational Technology