Somerset West Community Health Centre

Community Manager

• Provide a consistent, visible presence onsite within the housing building to promote safety, stability, and positive community functioning
• Proactively engage residents to identify and mitigate potential conflicts, interpersonal tensions, or environmental triggers before escalation occurs
• Respond to incidents of agitation, conflict, or behavioural escalation using trauma-informed, de-escalation, and conflict resolution approaches
• Support the development and implementation of individualized safety, stabilization, and community integration plans
• Foster a respectful and inclusive community environment by encouraging shared accountability, relationship-building, and healthy community norms among residents
• Collaborate with internal teams and external partners during high-risk or complex situations to support both individual and community stability
• Build strong, trust-based relationships with residents through regular, intentional engagement and consistent presence
• Support residents in maintaining housing through daily check-ins, practical problem-solving, emotional support, and conflict mediation
• Provide targeted support during key transition periods, particularly for individuals moving from chronic homelessness or street involvement into permanent housing
• Support residents in adapting to the responsibilities, expectations, and social dynamics of living within a shared housing community
• Provide recovery-oriented support related to substance use, harm reduction, readiness for change, and personal wellness goals
• Offer supportive counselling that may incorporate holistic, culturally responsive, and spiritually grounded approaches, where appropriate and resident-led
• Facilitate or support group programming focused on recovery, wellness, emotional regulation, spirituality, and community connection
• Encourage engagement in meaningful activities that strengthen identity, purpose, belonging, and long-term recovery and housing stability
• Work closely with Housing Case Managers, Systems Navigators, nursing staff, peers, and external partners to coordinate care and promote stabilization
• Maintain clear, timely, and accurate documentation in the EMR (PSS) and incident reporting systems
• Contribute to ongoing program development, community-building initiatives, and continuous quality improvement efforts

Community Stabilization Specialist