Providing technical support to ensure the seamless operation of Solventum software and interfaces
Assisting customers with troubleshooting software applications, interfaces, and system configurations
Conducting system health checks and identifying opportunities to enhance efficiency
Managing escalations and collaborating with senior resources and development teams to resolve complex technical issues
Working closely with internal teams, including Customer Care and Development, to address technical concerns
Identifying opportunities to enhance workflows and improve support efficiency
Managing projects and operational reporting activities
Delivering training oversight for new employees and current team members
Providing after-hours on-call support as necessary

Requirements

Bachelor’s Degree or higher from an accredited institution
4 years of experience in Health Information, Client Services/Client Care arena, IT in a private, public, government or military environment
High School Diploma/GED and 8 years of Health Information, Client Services/Client Care arena, IT experience can substitute for the degree
Project Management Professional Certification (PMP)
Strong problem-solving and analytical skills
Knowledge of IT service management tools (ServiceNow, Jira, or similar)
Written, verbal and in-person customer communication and management skills
Working knowledge of internal Solventum HIS product portfolio
Ability to manage multiple priorities and meet deadlines
Must maintain the highest standards of personal and professional integrity and ethics

Benefits

Medical, Dental & Vision
Health Savings Accounts
Health Care & Dependent Care Flexible Spending Accounts
Disability Benefits
Life Insurance
Voluntary Benefits
Paid Absences
Retirement Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingsystem configurationssystem health checksproject managementworkflow enhancementtechnical supportanalytical skillsproblem-solvingSolventum HIS product knowledge

Soft Skills

customer communicationmanagement skillscollaborationtraining oversightintegrityethicsability to manage multiple prioritiesmeeting deadlines

Certifications

Project Management Professional Certification (PMP)