Customer Issue Resolution Analyst
Solventum
full-time
Posted on:
Location Type: Hybrid
Location: Heredia • Costa Rica
Visit company websiteExplore more
About the role
- Support the end-to-end management of assigned customer accounts in United States and Canada.
- Resolve payment issues, address complaints, manage delinquencies, and enhance customer experience.
- Drive results by identifying root causes of payment issues and implementing resolution strategies.
- Serve as the primary point of contact for assigned customers with a focus on delivering first-class customer service.
- Communicate professionally and effectively through phone, email, and virtual meetings.
- Collaborate with customers, sales teams, and internal departments to resolve outstanding accounts receivable and disputed items.
- Execute compliant, persistent collection efforts aligned with Solventum's credit policies.
- Analyze payment trends and customer behaviors using tools such as SAP, Excel, and Power BI.
Requirements
- Bachelor's degree or higher
- Minimum two (2+) years of combined experience in Finance, Accounting, customer service, accounts receivable, accounts payable, or direct experience in a customer service role in a private, public, government or military environment
- Fluent in written and spoken English communication C1
- Direct experience in B2B Collections Dispute Management within the Accounts Receivable field
- Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
- Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting
- Demonstrate organizational and soft skills
- Demonstrate initiative with process improvement activities and ability to influence change management activities
- Experience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.
Benefits
- Solventum offers many programs to help you live your best life – both physically and financially.
- Solventum regularly benchmarks with other companies that are comparable in size and scope.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accounts receivableaccounts payablefinancial statements analysisnegotiationcredit principlesfinancial counsel principlesB2B collectionsdispute managementprocess improvementLean Sigma
Soft skills
customer servicecommunicationorganizational skillsinitiativeinfluencecollaborationproblem-solvingcustomer experience enhancementcomplaint resolutiondelinquency management
Certifications
Bachelor's degree