Customer Service Representative
Solventum
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $68,850 - $89,100 per year
About the role
- Acting as the primary liaison between Solventum and our customers
- Managing order entry and end-to-end order support (entry through delivery)
- Handling order status updates, product information inquiries, pricing, shipping, inventory requests, and issue resolution
- Supporting key account order management and customer-specific needs
- Communicating clearly and professionally with external customers and internal partners via phone and written correspondence
- Managing order-related issue resolution by raising internal tickets and coordinating with cross-functional teams (order management, shipping/tracking, product inquiries, pricing/invoicing)
- Applying systematic problem-solving to material information records, master data monitoring, and transaction accuracy
- Supporting price change activities by reviewing order reports and partnering with customers and internal teams on updates and resolution
- Educating customers on processes and directing them to appropriate resources to drive self-service and reduce friction
- Handling non-routine and complex inquiries, claims, and complaints by interpreting policies/regulations, investigating issues, and implementing service solutions
- Improving customer satisfaction by identifying recurring issues, root causes, and barriers to resolution; sharing insights and recommendations to prevent future problems
- Participating in and maintaining a quality service culture within the Customer Service organization and across the division
- Developing and leading improvements to work processes and tools to enhance customer experience, speed, and accuracy
Requirements
- Bachelor’s Degree or higher (completed and verified prior to start) from an accredited institution OR High School Diploma/GED AND four (4) years of customer service experience
- 2+ years using SAP Order Management to process and manage customer orders
- 2+ years working within Salesforce to support customer/order processing activities
- 2+ years using JDE (JD Edwards) Order Management to process and manage customer orders
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H-1B)
Benefits
- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementproblem-solvingtransaction accuracycustomer service experience
Soft skills
communicationissue resolutioncustomer satisfactionprocess improvement
Certifications
Bachelor’s DegreeHigh School Diploma/GED