Customer Support

• Serve as the primary contact for customer inquiries and promptly resolve issues.
• Process and monitor orders in cooperation with Account Managers, production sites, and the Logistics Department.
• Collaborate with internal teams (Sales, Logistics, etc.) to ensure comprehensive customer support and problem resolution.
• Monitor deliveries and payment behavior in coordination with our Credit team and settlement of the billing process.
• Identify opportunities for process improvements to enhance the overall customer experience.

Customer Service Representative, Chinese Speaking

Customer Service Associate – 4 months Contract