Product Operations Specialist
Stripe
SQL
Product Operations Analyst
SolV Independent Insurance Associates
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PythonRPASQL
About the role
- Product Success Ownership: Solv’s product suite is comprehensive and targets complex customer needs. In this role, you will become an expert on our intake and payment products. As the owner of the product success of these products for our customer base, conduct advanced solutioning to solve problems for customers, utilizing your ability to navigate database and agentic robotic process automation logs.
- Drive customer product success at scale across assigned products, improving the end user experience and ensuring scalability.
- Monitoring & Action: Monitor product performance metrics, and spearhead improvement projects to hit product KPIs. Track and document key SOPs, enabling increased visibility and simplifying impact-based product change analyses.
- Quality Assurance: Own QA of intake and payment products pre-go-live for enterprise and key customers. Document QA processes across products to enable success at scale.
- AI Enablement: Leverage AI tools, such as Glean, to better enable product optimization initiatives. Identify and action opportunities to automate across monitoring and QA initiatives. Create and communicate high-quality, product documentation that enables customer teams to succeed.
Requirements
- 1-3 years working in healthcare with a data focus— ideally within healthcare technology with exposure to EMR integrations and healthcare payments specifically
- Analytical problem solver, spreadsheet wizard and data savvy – including knowledge of SQL and Python
- Worked on data-led improvement projects
- Embrace modern tools—especially AI and LLMs—to think creatively, automate workflows, improve customer outcomes, and scale internal processes.
- Organized and structured in your analytical approach, maintaining clear documentation to boost visibility and guide improvements
- Understand how EMR integrations and payments connect to business and operational outcomes.
Benefits
- Medical, Dental, Vision Insurance
- 401k
- Paid Parental Leave
- Monthly Wellness Reimbursement
- Flexible Time Off
- Many More!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLPythondata analysisquality assurancerobotic process automationproduct performance metricssolutioningdocumentationAI toolsdata-led improvement projects
Soft skills
analytical problem solverorganizedstructuredcommunicationcreativitycustomer focusscalabilityvisibilityimprovement mindsetcollaboration
