Product Operations

• Product Success Ownership: Solv’s product suite is comprehensive and targets complex customer needs. In this role, you will become an expert on our intake and payment products. As the owner of the product success of these products for our customer base, conduct advanced solutioning to solve problems for customers, utilizing your ability to navigate database and agentic robotic process automation logs.
• Drive customer product success at scale across assigned products, improving the end user experience and ensuring scalability.
• Monitoring & Action: Monitor product performance metrics, and spearhead improvement projects to hit product KPIs. Track and document key SOPs, enabling increased visibility and simplifying impact-based product change analyses.
• Quality Assurance: Own QA of intake and payment products pre-go-live for enterprise and key customers. Document QA processes across products to enable success at scale.
• AI Enablement: Leverage AI tools, such as Glean, to better enable product optimization initiatives. Identify and action opportunities to automate across monitoring and QA initiatives. Create and communicate high-quality, product documentation that enables customer teams to succeed.

Product Operations Analyst

Director, Product Operations

Associate Product Operations Manager

Senior Product Operations Manager

Director, Product Operations

Senior Product Operations Manager