Solutions by Text

Payments Sales Engineer

Solutions by Text

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Ruby on Rails

About the role

  • Own technical discovery for payments opportunities to understand the customer’s current payments stack, workflows, and constraints.
  • Ask sharp, structured questions to uncover integration requirements across payment flows, tokenization, security/compliance, reporting/reconciliation, and exceptions (declines, disputes, returns).
  • Translate discovery into clear requirements and scope documents (assumptions, dependencies, risks, acceptance criteria) in partnership with the Payments Sales Consultant.
  • Lead customer-facing technical solutioning conversations, explaining implementation options and tradeoffs in plain language.
  • Produce implementation-ready handoff artifacts and coordinate with the Implementation team to confirm scope, milestones, and readiness.
  • Support pre-launch testing and early go-live troubleshooting as needed to ensure a smooth transition from sale to delivery.

Requirements

  • 5+ years in a customer-facing technical role (Sales Engineer, Solutions Consultant, Implementation Consultant, Technical Account Manager, or similar) supporting complex B2B solutions.
  • Strong payments infrastructure fundamentals: gateways, processors/acquirers, sponsor banks, payment facilitator concepts; card + ACH rails; authorization/settlement; disputes/chargebacks at a working level.
  • Demonstrated ability to lead technical discovery: map current-state architecture and workflows, identify constraints, and surface clear integration requirements.
  • Proven ability to produce implementation-ready scope and requirements documentation (assumptions, dependencies, risks, acceptance criteria) and hand it cleanly to delivery teams.
  • Working understanding of risk and fraud controls commonly used in payments ecosystems (monitoring, rules, velocity controls, identity signals, return/chargeback workflows) and where those tools sit in the stack.
  • Strong technical communication: able to run deep-dive calls, explain tradeoffs, and tailor explanations for both technical and non-technical stakeholders.
Benefits
  • Adhere to the Company's Code of Conduct/Ethics.
  • Create and maintain effective working relationships with other Company
  • Contribute to the professional culture within the office and the company
  • Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors.
  • Support the efforts of senior management and sales staff by maintaining business network of contacts as clients change roles and/or companies.
  • Ensure security of information in all matters pertaining to company, client, and consumer information.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payments infrastructuregatewaysprocessorssponsor bankspayment facilitator conceptscard railsACH railsauthorizationsettlementdisputes
Soft Skills
technical communicationcustomer-facingleadershipproblem-solvingcollaborationdocumentationdiscoveryrequirements gatheringtroubleshootingstakeholder engagement