Customer Success Manager

SoluStaff

Customer Success Manager guiding oncology healthcare clients in adopting an AI-powered clinical software platform. Building executive relationships, optimizing workflows, and driving retention, expansion, and measurable outcomes.

Posted 8/17/2026full-timeRemote • Colorado • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Strategic Account Management within the healthcare sector, with a strong focus on oncology workflows and enterprise SaaS solutions. Proven ability to build relationships with executive stakeholders and drive customer adoption through effective communication and strategic planning.

Highest-signal resume keywords

Customer Success ManagementOncology Workflow OptimizationEnterprise SaaS SolutionsExecutive Relationship ManagementHealthcare IT Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Utilization MetricsClinical ConsultingHealthcare Technology SolutionsEHR IntegrationHealthcare Interoperability

Soft Skills

Excellent CommunicationRelationship-BuildingPresentation SkillsCollaboration

Tools & Technologies

Oncology SoftwareClinical ApplicationsSaaS Platforms

Certifications & Qualifications

Bachelor's DegreeClinical Degree (Preferred)

Industry Keywords

HealthcareOncologyHealth SystemsCancer Center EnvironmentsEnterprise Customer Engagement

About the role

Key responsibilities & impact

Serve as the primary relationship owner for assigned health system and oncology practice customers
Develop trusted partnerships with executive, clinical, operational, and technical stakeholders
Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations
Monitor customer health metrics, utilization, and success milestones to maximize long-term retention
Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations
Identify customer risks early and coordinate internal resources to ensure successful resolution
Partner with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs
Gather customer feedback and translate insights into product enhancement opportunities
Identify expansion opportunities within existing accounts while supporting renewals and long-term growth
Develop strategic success plans with measurable objectives for each customer
Represent the organization at customer meetings, conferences, and industry events

Requirements

What you’ll need

Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline)
7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services
Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions
Strong understanding of oncology or complex healthcare workflows is highly preferred
Demonstrated success managing executive-level customer relationships within hospitals, health systems, or physician organizations
Excellent communication, presentation, and relationship-building skills
Proven ability to manage multiple enterprise customer engagements simultaneously
Experience interpreting customer utilization metrics and driving adoption strategies
Ability to collaborate effectively across commercial, clinical, product, and technical organizations
Willingness to travel approximately 40%
Preferred experience with oncology software, oncology operations, radiation oncology, or cancer center environments
Preferred experience with clinical workflow optimization or healthcare consulting
Preferred experience with enterprise SaaS customer success methodologies
Preferred experience with EHR integration and healthcare interoperability

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SoluStaff Website LinkedIn All Job Openings 51 - 200 employees 🏥 Healthcare 🎖️ Defense 🏭 Manufacturing Healthcare
Defense
Manufacturing Symmetrio is a full-service recruiting, staffing, and consulting company with decades of experience across various high-growth industries. They specialize in permanent placement, contract-to-hire, and staff augmentation, focusing on aligning talent with client goals and cultures. Symmetrio offers tailored recruitment solutions and advisory services in sectors such as life sciences, information technology, engineering, medical devices, logistics solutions, manufacturing, and building automation. Their team of talent acquisition experts is committed to understanding clients’ organizational needs and delivering specialized professionals to meet these challenges. With a strong emphasis on trust, understanding, and collaboration, Symmetrio aims to optimize operations and drive innovation and excellence for their clients. Customer Success Manager Job not on LinkedIn 🔥 0 minutes ago ⛰️ Colorado – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary relationship owner for assigned health system and oncology practice customers
Develop trusted partnerships with executive, clinical, operational, and technical stakeholders
Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations
Monitor customer health metrics, utilization, and success milestones to maximize long-term retention
Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations
Identify customer risks early and coordinate internal resources to ensure successful resolution
Partner with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs
Gather customer feedback and translate insights into product enhancement opportunities
Identify expansion opportunities within existing accounts while supporting renewals and long-term growth
Develop strategic success plans with measurable objectives for each customer
Represent the organization at customer meetings, conferences, and industry events 🎯 Requirements
Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline)
7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services
Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions
Strong understanding of oncology or complex healthcare workflows is highly preferred
Demonstrated success managing executive-level customer relationships within hospitals, health systems, or physician organizations
Excellent communication, presentation, and relationship-building skills
Proven ability to manage multiple enterprise customer engagements simultaneously
Experience interpreting customer utilization metrics and driving adoption strategies
Ability to collaborate effectively across commercial, clinical, product, and technical organizations
Willingness to travel approximately 40%
Preferred experience with oncology software, oncology operations, radiation oncology, or cancer center environments
Preferred experience with clinical workflow optimization or healthcare consulting
Preferred experience with enterprise SaaS customer success methodologies
Preferred experience with EHR integration and healthcare interoperability Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Customer Success Manager 🔥 12 hours ago Hewlett Packard Enterprise 10,000+ employees 🏢 Enterprise 🔧 Hardware ☁️ SaaS Website LinkedIn All Job Openings HPE Customer Success Manager helping enterprise customers adopt GreenLake and cloud solutions. Managing strategic accounts, resolving issues, and driving upsell and cross-sell growth. 🇺🇸 United States – Remote 💵 $161k - $378k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Associate Director of Customer Success 🔥 22 hours ago Upswing 11 - 50 💼 Consulting 🏥 Healthcare 📚 Education Website LinkedIn All Job Openings Associate Director driving college partner retention and expansion for Upswing’s student-success platform. Managing HEROs, renewals, engagement, utilization, and strategic institutional relationships. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success Director of Client Success 🕒 2 days ago third 51 - 200 🛍️ eCommerce 📣 Marketing 🤝 B2B Website LinkedIn All Job Openings Director of Client Success scaling brand and retail partnerships for Third, a modern-commerce growth company. Driving retention, expansion, reporting, and social-commerce strategy across enterprise accounts. 🇺🇸 United States – Remote 💵 $180k - $200k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success Customer Success Manager 🕒 2 days ago RealNetworks 201 - 500 🤖 Artificial Intelligence 🎮 Gaming 📱 Media Website LinkedIn All Job Openings Customer Success Manager helping US B2B SaaS and HaaS customers adopt SAFR Guard. Driving onboarding, retention, renewals, and measurable value for RealNetworks’ computer vision solutions. 🇺🇸 United States – Remote 💵 $75k - $100k / year 💰 $11M Post-IPO Equity on 2002-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 2 days ago Clubessential Holdings 1001 - 5000 ☁️ SaaS 🤝 B2B 🏨 Hospitality Website LinkedIn All Job Openings Customer Success Manager helping U.S. recreation and membership organizations maximize Vermont Systems software. Managing strategic accounts, adoption, retention, renewals, and expansion opportunities. 🇺🇸 United States – Remote 💰 Private equity on 2021-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs