Customer Support Intern
Soluções eSales | Logística, Financeiro, Analytics e File Transfer
internship
Posted on:
Location Type: Hybrid
Location: Brasília • 🇧🇷 Brazil
Visit company websiteJob Level
Entry Level
Tech Stack
JavaLinuxSMTPSQL
About the role
- Analyze simple requests forwarded to support, working to resolve issues, clarify doubts, or correctly route them when necessary.
- Assist internal and external customers with basic questions about system usage.
- Log handled support interactions and outstanding items in company tools, ensuring organization and tracking of time spent.
- Monitor applications and notify responsible parties when needed.
- Help create and update documentation, such as manuals, technical reports, and procedures.
- Participate in version validation tests, following the team's guidance.
Requirements
- Currently enrolled in a university or technical/technological program related to IT.
- Basic knowledge of Windows.
- Basic understanding of Java applications (general operation; coding not required).
- Familiarity with communication protocols: FTP, FTPS, SFTP, SSH, IMAP, POP, SMTP, etc.
- Strong written communication skills to prepare reports and manuals.
- Good verbal communication skills.
- Technical English for reading documentation.
- Basic knowledge of databases.
- Differentials:
- Basic knowledge of Linux.
- Familiarity with network topology concepts.
- Experience with agile methodologies and participation in IT projects.
- Basic SQL (DML) knowledge – especially SELECT and its clauses.
Benefits
- Flexible benefits card (meal and food).
- Total Pass for your physical and mental well-being.
- Psychological support program.
- Equipment provided by the company + home office allowance.
- Birthday day off.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
WindowsJava applicationscommunication protocolsFTPFTPSSFTPSSHIMAPPOPSMTP
Soft skills
written communicationverbal communication