Soluções eSales | Logística, Financeiro, Analytics e File Transfer

Sales Development Rep

• Prospect potential companies to create connections and spark interest, nurture and generate leads that result in scheduled meetings for our Account Executive team.
• Build monthly outbound lead lists for prospecting;
• Conduct outreach and qualification contacts with potential clients via calls and emails;
• Follow the qualification script based on the client profile and the most suitable solution;
• Record and organize customer information in the CRM;
• Study sales training materials, product information and, especially, the pains and challenges of the markets of our potential customers;
• Support prospects throughout the buying journey;
• Ensure the generation of qualified leads for opportunity development;
• Responsible for using and updating information in the Sales Engagement system.

Sales Development Representative – SDR

Support Engineer

• Prestar suporte técnico a clientes, atuando na identificação e resolução de incidentes e solicitações;
• Atuar com sistemas logísticos, integrações via EDI e API;
• Analisar e apoiar demandas relacionadas a documentos fiscais eletrônicos;
• Investigar problemas que envolvam múltiplas tecnologias, garantindo diagnósticos precisos;
• Registrar, acompanhar e resolver chamados dentro dos prazos estabelecidos (SLAs);
• Manter comunicação clara e objetiva com clientes e áreas internas.

Analista de Suporte

Product Manager

• Define, prioritize and maintain the Product Backlog, ensuring clarity and alignment with strategic objectives.
• Build and evolve the product Roadmap for the short, medium and long term.
• Apply and promote agile methodologies within the Squad (Scrum/Kanban).
• Lead Product Discovery with strategic customers, identifying needs, opportunities and hypotheses.
• Continuously refine product features together with the technical team.
• Conduct requirements analysis and break them down into user stories and acceptance criteria.
• Perform database queries and analyses (SQL) to understand data, diagnose issues and validate hypotheses.
• Ensure the product documentation is up to date, including processes, flows and business rules.
• Monitor the application in production, working with operational and technical teams to resolve incidents.
• Use Bitrix to document, prioritize and track user stories and tasks.
• Facilitate communication across areas, aligning expectations and ensuring delivery of value to the customer.

Product Owner

Analyst

• Serve as the technical point of contact at the interface between Technology, Deployment, and Support teams;
• Ensure the technical quality of integrations, performing validations of banking file layouts (e.g., CNAB) and API integrations;
• Monitor and provide technical support for Theke APIs projects, ensuring adherence to defined technical and operational standards;
• Ensure a structured knowledge transfer from Deployment to Support, guaranteeing continuity and operational stability;
• Act as the technical escalation point for critical and high-complexity requests;
• Ensure post-go-live stability by monitoring integrations and enforcing operational standards;
• Actively contribute to the standardization, documentation, and continuous improvement of integration and technical validation processes;
• Work under the leadership of the Operations Manager, with technical autonomy within the scope of responsibilities.

Senior Deployment Analyst

• Analisar demandas encaminhadas ao suporte por clientes internos e externos, com o objetivo de solucionar problemas, esclarecer dúvidas e realizar o escalonamento adequado quando necessário
• Prestar suporte aos clientes na utilização do sistema THEKE Registrar atendimentos realizados e pendentes por meio das ferramentas utilizadas pela empresa, assegurando o controle de chamados e horas dedicadas
• Realizar o monitoramento das aplicações e acionar os responsáveis sempre que identificado algum incidente
• Atender clientes de pequeno, médio e grande porte por telefone, e-mail e chat
• ﻿Auxiliar na elaboração de documentação técnica, relatórios e outros artefatos, bem como contribuir com melhorias de processos

Sales Development Representative – SDR

Analista de Suporte

Product Owner

Senior Deployment Analyst

Analista de Suporte, Júnior