Solplanet

Technical Support Engineer

Solplanet

full-time

Posted on:

Location: 🇰🇷 South Korea

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Job Level

Mid-LevelSenior

About the role

  • Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers
  • Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet´s distributor, installer and/or EPC network
  • Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty
  • Deliver online or onsite training to customers such as distributors and installers
  • Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products
  • Leverage technical know-how and competitive insight to provide feedback to Product Management to enhance Solplanet’s product roadmap
  • Work closely with Solplanet’s service teams and service partners in South Korea to assist customers in the after-sales phase
  • Support all related sales activities and assist Country Manager for various operation works for Aiswei Korea
  • Coordinate related activities to the distributors and customers and project development
  • Coordinate & communicate to HQ for order receiving and confirmation and manage activities from orders up to delivery to the customers

Requirements

  • Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
  • Fluent in Korean and business fluent in English.
  • In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
  • Ability to work independently and focused in a dynamic, fast-paced environment.
  • Quick learner with desire to deepen knowledge in the renewable energy industry.
  • Prior work experience in a PV related industry is not a necessity but will be an advantage
  • Self-motivated and performance driven
  • Excellent interpersonal and communication skills
  • Can-do attitude and hands-on mindset
  • Proactive, dynamic, solution and customer oriented