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solo.io

Senior Customer Success Engineer

solo.io

Customer Success Engineer assisting US clients in troubleshooting and deploying cloud native solutions. Engaging with teams for optimal product implementation and support in the cloud environment.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies
GoJavaJavaScriptKubernetesNode.jsOpen Source

About the role

Key responsibilities & impact
  • Provide daily expert guidance to existing customers
  • Develop strong relationships with customers, sales, and product teams
  • Proactively guide customers through their architectural and product setup and decisions
  • Troubleshoot and solve complex situations collaborating with Developers and Field Engineers
  • Contribute to Solo.io projects by submitting issues, pull requests, and documentation
  • Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility
  • Manage stressful situations with calm professionalism, empathy, and compassion
  • Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions

Requirements

What you’ll need
  • At least two years of hands-on experience with Kubernetes
  • Working knowledge of Go, Java, Node.js or related, modern programming language
  • Ability to dig into code to troubleshoot
  • Strong written and verbal communication skills.

Benefits

Comp & perks
  • At Solo, our culture is all about hiring great people, creating a fun and fast-paced work culture, and letting our teams work with our customers to successfully solve their challenges.
  • Solo works collaboratively with our customers, partners and open source communities to deliver technology innovation, technology solutions, architectural best-practices, and hands-on education.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
KubernetesGoJavaNode.jstroubleshootingpull requestsdocumentation
Soft Skills
communicationrelationship buildingproblem-solvingempathycalm professionalism