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Tech Stack
Tools & technologiesCloudGoKubernetesPython
About the role
Key responsibilities & impact- Serve as the primary technical point of contact for a small portfolio of strategic accounts, developing deep familiarity with their use cases, architecture, teams, and business goals.
- Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations and driving root-cause analysis. Provide hands-on troubleshooting within your accounts where it accelerates resolution and deepens customer trust.
- Guide customers as they extend Solo.io products to support modern workloads — including AI and agentic use cases such as LLM gateways, agent-to-agent communication, and securing model traffic at scale.
- Proactively drive product adoption by identifying new use cases and surfacing opportunities for customers to gain more value from the Solo.io product suite.
- Consult with customers on architectural best practices, performance tuning, and operational excellence in their Solo.io deployments.
- Design and deliver tailored training sessions, workshops, and enablement content to grow customer self-sufficiency.
- Champion the customer inside Solo.io — translating their needs into actionable feedback for Product Management and Engineering.
- Partner with the account team (CSM, AE, SE) to identify and manage technical risk, renewal health, and expansion opportunities.
Requirements
What you’ll need- 5+ years in a customer-facing technical role such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer.
- Deep expertise in cloud-native technologies, including Kubernetes, service mesh (e.g., Istio, Cilium), and API gateways and proxies (e.g., Envoy, Gloo Gateway).
- 1+ years of hands-on experience with AI/ML technologies — LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.
- Proven track record managing technical relationships with large, strategic enterprise customers in a post-sales context.
- Excellent troubleshooting instincts and the ability to navigate complex, multi-team production environments.
- Strong communication and presentation skills, with the ability to translate complex technical concepts for audiences ranging from platform engineers to senior executives.
- Comfort with scripting or programming (e.g., Go, Python, Bash) for diagnostics, automation, and reference implementations.
- Bachelor's degree in a technical field, or equivalent industry experience.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Kubernetesservice meshIstioCiliumAPI gatewaysEnvoyGloo GatewayAI/ML technologiesLLMsscripting
Soft Skills
troubleshootingcommunicationpresentationcustomer relationship managementproblem-solvingcollaborationcustomer advocacytechnical consultingtrainingfeedback translation
Certifications
Bachelor's degree in a technical field