Senior Customer Success Manager
solo.io
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Build strong customer relationships with stakeholders and sponsors to ensure Solo's activities align to the customer's desired business outcomes
- Develop success plans aligned to your customers business goals
- Accelerate adoption and minimize customer churn through a programmatic approach that ensures regular touchpoints and guides the customer to value and success throughout the customer lifecycle
- Coordinate and orchestrate activities that solve complex situations working together with Solo's field and engineering teams
- Communicate the benefits of Solo's products and recommend solutions that align with the customers goals
- Manage multiple issues and coordinate the resources needed to resolve customer challenges efficiently
- Own a specific subset of your portfolio’s commercial renewals(gathering of licensable metrics, pricing/negotiation, quoting and order form generation, navigate to close)
Requirements
- 4+ years of customer success or account management experience within the enterprise software industry
- Excels at leading onsite and virtual business meetings with stakeholders ranging from individual contributors to executive leadership
- Advanced ability to manage critical customer situations with calm professionalism, empathy, and compassion
- Self-starter comfortable with adapting to fast moving additions to Solo.io products and related technologies.
Benefits
- At Solo, our culture is all about hiring great people, creating a fun and fast-paced work culture, and letting our teams work with our customers to successfully solve their challenges.
- Solo works collaboratively with our customers, partners and open source communities to deliver technology innovation, technology solutions, architectural best-practices, and hands-on education. Solo uses a unique engagement model with our customers that allows us to quickly make them successful, and continue to work closely with them as their production environments grow.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer relationship managementstakeholder engagementcommunicationproblem-solvingnegotiationempathyprofessionalismadaptabilityself-starterteam coordination